HDM KLASroom On-Demand

The HDM KLASroom explores the people, process and technology strategies for improving clinician experiences including access to data ‘when I need it’ and how to fulfill the undelivered promises of enhanced clinical experiences through optimized digital health technologies.

Watch this 3-minute highlight reel to see topics and experts sharing knowledge in this series

This HDMKLASroom 4-episode series includes 18 on-demand learning sessions streamed in half-hour sessions

What you will see: a 4-episode learning series focused on people, process and technology strategies leading clinician experience improvement.

Who should watch: content intended for ambulatory, acute and post-acute care facility leadership, clinicians, operations and technology teams, and other associates supporting patient care.

Enhancing Clinician & Care Team Experience - the Missing Aim

In our quest for the Quadruple Aim, we often cite better outcomes, reduced costs, improved patient experience, and healthcare equity; many times overlooking the support needed by clinicians on the front line of healthcare.

The caregiver is challenged daily with the imbalance of access to information and their lack of mastery of the technologies, which result in “note bloat,” too many hours spent documenting care, and burnout. These caregivers have been promised a variety of benefits to entice them to use digital systems as part of the care delivery process. Yet, many feel betrayed and victimized by overpromised solutions as the time invested in using these systems has materially reduced clinicians' available face-to-face interaction time with patients. Often they are the missing aim.

In a 4-week virtual education series, HDM and KLAS Research bring together the most recent research with real world evidence from providers and their technology partners to share how innovation – people, process, and technology – can improve this situation, and truly enhance the clinician experience.

Episode 1 (4 sessions): The asymmetries of the care team experience

Healthcare professionals experience many frustrations when it comes to using digital systems in their day-to-day practice of medicine and coordinating care. But perhaps the most maddening aspects are the tremendous promise those systems have and the disappointing returns physicians have experienced. This asymmetry is obvious to most doctors, nurses and care professionals – the inability to access relevant information in the midst of workflow; the lack of interoperability and access among systems; and the lack of ongoing, contextual training that keeps many in healthcare from optimizing the use of available systems. A few super-user clinicians can brag about what they can do with their IT mastery, while most find the processes inefficient and unrewarding.

This introductory session frames up these challenges and how best to address them. Who in the organization is responsible for acknowledging and addressing these challenges? And where is the most logical place to begin the research and solution process?

In this episode, our educators will:

  • frame the current challenges and share best practices to address them.  
  • share success stories from peers and help guide you to recognize who in your organization is responsible for acknowledging and addressing the challenges.
  • give you supporting research and guidance for the most logical places to impact and optimize processes to achieve better outcomes for clinicians and patients.

HDM KLASroom (CxE1S1): Clinician Experience – The digital impact on care delivery

HDM KLASroom (CxE1S2): Clinician Experience – Reduce variance, increase reliability and manage through governance

HDM KLASroom (E1S3): Clinician Experience – AI and the clinical experience


HDM KLASroom (CxE1S4): Clinician Experience – Addressing clinical inequity to improve equity for all


HDM KLASroom (CxE1S5): Clinician Experience – You have access to data, what does it mean?


Episode 2 (4 sessions): Data – start with the end in mind; the clinician/patient relationship

Clinicians struggle to access information meant to serve them. Ideally, data should improve their connections with patients, improve care quality, increase efficiency, and optimize episodes of care as promised through EHR policy mandates and technological advances.

A relationship of asymmetry exists, however, between the access to data clinicians have and the information systems put in place to help them. And, as much as we would like to blame the data warehouses and integrators of the data, the responsibility for this imbalance of access to data falls on the shoulders of the stakeholders deciding what and when data is integrated, analyzed and provided to clinicians.

HDM and KLAS Research engage with healthcare leaders who are successfully addressing this imbalance. With a perspective from the clinician and patient relationship, working backward ensures optimal data governance, structure, and aggregation to optimize data sharing and drive the best outcomes for patients and caregivers. 

Hear the key lessons – people, process, technology – plus the principles for success adopted by these institutions, and learn how to apply them within your organization.

Questions addressed in this episode include:

  1. Who are the stewards of data integration, sharing, and interpretation impacting your end-to-end patient care delivery?
  2. What processes and workflows are changing at institutions showing the best progress towards curating, accessing, and sharing the right data?
  3. What technologies, processes, and personnel are being applied to help these institutions govern data and sift the good from the bad, and what lessons can you apply?

HDMKLASroom (CxE2S1): Clinician Experience – Interoperability current state and the voice of the clinician

HDMKLASroom (CxE2S2): Clinician Experience – Starting to understand TEFCA and the impact on Clinicians

HDMKLASroom (CxE2S3): Clinician Experience – The impact of healthcare delivery M&A; EHR conversion data governance

HDMKLASroom (CxE2S4): Clinician Experience – Wins from an HIE point of view

Episode 3 (5 sessions): Data where I need it, when I need it - amplifying the clinician's impact

The current clinician experience is akin to using a mapping application like Google Maps –  inputting the pertinent information: how fast you are traveling, when you are turning right or left and when you get to your destination – but having it act only as a receptacle for the information while providing no guidance to reach your destination whatsoever. If this is how such an app functions, drivers would see no value in using it, and we would be lucky to arrive at any destination. We’d be left to our own past experience and limited knowledge to guide us. 

This is exactly the position clinicians find themselves in today. Many current clinical information tools simply document what clinicians are doing. There is little to no direction forward from many of the systems currently in use – leading to documentation that is duplicative, distracting and sometimes potentially dangerous to patient care.

Technologies, workflows and processes must enable clinicians with the data they need at the point of care. This is the promise most organizations are working toward. It starts with proper onboarding processes and training experiences enabling clinicians to use information systems properly. Additionally, the technology must be set up strategically and with flexibility to have data fed to clinicians in intuitive ways to enable optimal workflows and achieve better patient care.

HDM and KLAS Research engage with healthcare leaders who are successfully working to improve the clinician experience by getting them data when and where they need it. We explore their key lessons – people, process, technology, uncover the principles for success they have adopted, and share these insights for you to learn and create a true 'Google Maps' experience for clinicians within your organization.

Questions addressed in this episode include:

  1. How are existing technologies being used differently, or enhanced to deliver data your clinicians need when they need it?
  2. What cocktails of people, process, and technology deliver the best 'Google Maps' you can implement for your clinicians?
  3. What can your organization do today to help clinicians optimize the technologies and data available?

HDMKLASroom (CxE3S1): Clinician Experience – Building the foundation

HDMKLASroom (CxE3S2): Clinician Experience – UW Health; fixing burnout at the source

HDMKLASroom (CxE3S3): Clinician Experience – Southwest Community Health Center; tech-enabled clinical services for chronic conditions management

HDMKLASroom (CxE3S4): Clinician Experience – Leveraging AI upstream for positive downstream clinician experiences

HDMKLASroom (CxE3S5): Clinician Experience – Data standardization can reduce burnout while satisfying upstream & downstream information needs

Episode 4 (4 sessions): A new realized clinical experience – reimagining the clinician experience

Today’s digital clinician experience is still very much rooted in historical contexts of paper chart workflows and old models of patient engagement. This is an understandable and consumer-driven evolution. Other industries already experienced similar evolution – retail (including automotive & banking), energy, and media. It’s time for healthcare to evolve from simply delivering digital representations of paper-based processes to enabling advanced digital health workflows; a level of redesigned care enabling patients and clinicians to connect in new and meaningful ways – partnering to achieve better outcomes while helping clinicians to collaborate to create new care models that are more expansive and consumer-friendly to reflect how people live their lives today.

In this episode, HDM and KLAS Research showcase pioneering institutions and how they are rethinking the clinician experience by reinventing care workflows and leveraging contemporary technologies to drive innovative patient interactions, collaboration with colleagues, and the access and utilization of data. The results: improved clinician and patient experiences, plus better outcomes.

Questions addressed in this episode include:

  1. What does the promise of AI hold for improving clinician experience, today and in the future?
  2. Where do you find health systems and clinics reinventing the clinician experience with creativity and success?
  3. What lessons can be learned from these early adopters, and how will other institutions, e.g. government and payers need to adapt and align?

HDMKLASroom (CxE4S1): Clinician Experience – Future state, AI, and the promise for tomorrow


HDMKLASroom (CxE4S2): Clinician Experience – Intermountain Healthcare; extending the future reach of care teams within the hospital


HDMKLASroom (CxE4S3): Clinician Experience – Affecting change at Northwell Health


HDMKLASroom (CxE4S4): Clinician Experience – Tapping into the power of moments


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