Forrester Research has identified 10 customer service trends for 2017 that application development and delivery (AD&D) professionals supporting customer service operations should consider as they strategize improved quality of service.
Vice president of product management
Global Healthcare Exchange
A variety of information systems and data communications support supply ordering for healthcare organizations, but manual intervention disrupts any potential efficiencies.
Value-based care and consumerism are raising the stakes for healthcare organizations, which need to become more adept at involving patients in their care.
Value-based care is moving from concept to reality. As a result, healthcare organizations can no longer simply think about the potential challenges associated with this model of care. Instead, they must develop and implement the strategies that will lead to success. Thought leaders from 3M share their expert perspective as they discuss the in-and-outs of value-based care during this lively discussion.
UnityPoint Health is daunted with healthcare analytics challenges similar to those faced by most healthcare providers: tabular reported ‘insights’ buried in seventeen versions of Excel documents floating electronically around the organization, originally created by someone no longer working here.
If you’re responsible for securing a healthcare provider data network, you understand the risks and headaches associated with managing third-party access.
In this interview from HIMSS, Dr. Andrew Mellin, Chief Medical Officer at Spok discusses communication and collaboration platforms and how they extend the EHR. He also addresses how enterprise communications can improve physician satisfaction.
Billions of pages of fax were sent last year containing protected health information and fax continues to dominate PHI sharing. In this interview, Brian Lennstrom of OpenText and Erica Neher of Kno2 discuss how health systems can transition to a more secure digital form of information exchange and how this will help them on the path to interoperability.
