Forrester Research has identified 10 customer service trends for 2017 that application development and delivery (AD&D) professionals supporting customer service operations should consider as they strategize improved quality of service.
Value-based care is moving from concept to reality. As a result, healthcare organizations can no longer simply think about the potential challenges associated with this model of care. Instead, they must develop and implement the strategies that will lead to success. Thought leaders from 3M share their expert perspective as they discuss the in-and-outs of value-based care during this lively discussion.