HDMKLASroom (CxE4S4): Clinician Experience – Tapping into the power of moments
Hear how your leadership and care teams can foster positive cultures amidst the compounding effects of a pandemic and better prepare for future struggles facing caregivers, patients, and health systems.
Despite great advances in care technology, caregivers, patients and families still lack tools to capture the power of moments they have together - moments that improve the culture of care, moments to express gratitude when things went well, or moments of concern and suggestions when things could have gone better.
Rebecca Metter, CEO of Wambi, and Michael Zaroukian from Sparrow Health share ways your care teams can foster positive cultures amidst the compounding effects of the pandemic and better prepare for future struggles facing caregivers, patients, and health systems.
- Understand the science of gratitude and learn how focusing on gratitude can strengthen our ability to connect and build relationships with others.
- Learn how to identify negativity bias, and what principles are needed to have constant reminders of what’s going well every day built into how we work. This should include technology, workflows, and practices that that include sharing what’s going well from the patient’s perspective as well as with team members, on interdisciplinary teams and from leaders.
- Explore how patient satisfaction and provider experience are deeply interconnected. You can’t improve one without improving the other. Attendees will learn how to address patient and provider experience with holistic solutions that look at the greater human experience, moving away from point solutions that provide temporary relief/improvements.
Wambi: Rebecca Metter, CEO
Sparrow Health: Michael Zaroukian, MD, PhD, MACP, FHIMSS, Vice President, Chief Medical Information Officer
Moderated by Mitchell Josephson, CEO, HDM