Where patient engagement tools are headed next

In this video, KLAS Research shares recent research on telehealth in a post-pandemic setting, insights around the patient engagement solutions providers are currently investing in, and results of a perception study on the term “digital front door.”

Episode 3, session 1: Where patient engagement tools are headed next

In this video, Adam Cherrington, research director at KLAS and Dr. Craig Joseph, the chief medical officer for Nordic Consulting Partners, have an in-depth discussion on how telehealth will continue to enhance care in the future, the digital front door, and how providers are utilizing various technology solutions to meet patients where they are. This video appeared as part of episode 3 of the HDM KLASroom: Traversing the Patient Experience Ecosystem. 

This series is made possible by the generous support from:

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Episode 3: Changing Workflows and Meeting Patients Where They Are 

This video is one of 5 discussions in Episode 3 of the HDM KLASroom series, Traversing the Patient Experience Ecosystem.  View all the discussions featuring lessons from leading health system and solution innovators including BayCare Health, Piedmont Health System, the Center for Connected Medicine, Caregility, Houston Methodist, UPMC Enterprises, and Riley Children’s Health. 

  • Enduring technologies and changing processes – featuring recent KLAS research on telehealth, what patient engagement solutions providers are investing in today, and results of a perception study on the term “digital front door”. 
  • Piedmont Healthcare’s virtual care journey – The patient experience team at Piedmont Healthcare, a Georgia based health system caring for 2.7 million residents across the state, shares how they keep their patients at the center of care and are consistently improving patient experiences. 
  • Connecting care for patients everywhere – the Houston Methodist administrative director for ambulatory clinical systems joins the chief operating officer of Caregility to discuss how the pandemic accelerated the grown of telehealth and virtual care, how Houston Methodist fosters a culture of innovation, and the future of virtual care in the inpatient setting. 
  • Telehealth’s role in post-pandemic patient engagement – The CMIO from Riley Children’s Hospital, the medical director of women’s health clinical informatics at UPMC, and the Center for Connected Medicine to discuss how telehealth solutions will continue to be deployed across the care continuum.  

View more content from the KLASroom Series - Traversing the Patient Experience Ecosystem.

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