The next chapter for telehealth at Piedmont Healthcare

Dr. Lacy Knight, CHIO at Piedmont Health leads a discussion of the health system’s journey in launching a telehealth platform, taking steps to improve patient experience with continuity between inpatient and virtual patient experiences.


Episode 3, session 4: The next chapter for telehealth at Piedmont Healthcare

The virtual health team at Piedmont Healthcare joined episode 3 of the HDM KLASroom: Traversing the Patient Experience Ecosystem, to discuss how they rapidly scaled their telehealth platform in the wake of the pandemic and continue to transform how they deliver virtual care. This video features a discussion with Lacy A. Knight, MD, MS, vice president and chief health informatics officer; Patrick Cossart, the director of virtual health; Jennifer Melby, the executive director of consumer experience and digital innovation; and Vandy Vail-Dickson, executive director of primary care, and Mitchell Josephson, the CEO of Health Data Management. 

Watch this video to learn:  

  • How Piedmont’s committed leadership across information services, clinical, and operational domains allowed them to speed through obstacles when rapidly expanding their telehealth offerings 
  • How they repurposed existing tools and leveraged trusted vendor partnerships to deploy their telehealth solutions rapidly 
  • Where they see changes to their existing programs happening over the next two years 

This series is made possible by the generous support from:

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Episode 3: Changing Workflows and Meeting Patients Where They Are 

This video is one of 5 discussions in Episode 3 of the HDM KLASroom series, Traversing the Patient Experience Ecosystem.  View all the discussions featuring lessons from leading health system and solution innovators including BayCare Health, Piedmont Health System, the Center for Connected Medicine, Caregility, Houston Methodist, UPMC Enterprises, and Riley Children’s Health. 

  • Enduring technologies and changing processes – featuring recent KLAS research on telehealth, what patient engagement solutions providers are investing in today, and results of a perception study on the term “digital front door”. 
  • Piedmont Healthcare’s virtual care journey – The patient experience team at Piedmont Healthcare, a Georgia based health system caring for 2.7 million residents across the state, shares how they keep their patients at the center of care and are consistently improving patient experiences. 
  • Connecting care for patients everywhere – the Houston Methodist administrative director for ambulatory clinical systems joins the chief operating officer of Caregility to discuss how the pandemic accelerated the grown of telehealth and virtual care, how Houston Methodist fosters a culture of innovation, and the future of virtual care in the inpatient setting. 
  • Telehealth’s role in post-pandemic patient engagement – The CMIO from Riley Children’s Hospital, the medical director of women’s health clinical informatics at UPMC, and the Center for Connected Medicine to discuss how telehealth solutions will continue to be deployed across the care continuum.  

View more content from the KLASroom Series - Traversing the Patient Experience Ecosystem.

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