Why healthcare has challenges with patient experience and how do we change

Recent KLAS Research is reviewed as KLAS and HDM explore why we miss on patient experience today and how we can use this data to improve patient experiences.


Episode 1, Session 2 - Why healthcare has challenges with patient experience and how do we change?

KLAS Research analyst, Dan Czech, and HDM's Mitchell Josephson discuss research identifying why we miss on patient experience today and how we can use that same research to get patient experience right tomorrow.


In this opening episode of the HDM KLASroom - Traversing the Patient Experience Ecosystem, we examine reasons why patient engagement is growing in importance and dives deep into data on patients’ top priorities in healthcare engagement. We explore technology tools essential to gaining traction, and how provider organizations can better calibrate their efforts. We’ll also discuss how leading organizations are drawing from other industries for a fresh look at patient engagement through the lens of customer service.

We'll answer questions and help guide viewers relative to:

  • Why is healthcare focused on patient engagement? What drives patient experience for your organization?
  • How can providers and technology partners align patient engagement efforts to benefit the patient? How is your organization aligning strategies around patient priorities, care and technology?
  • What are the indicators of progress in improving patient experience?

This series is made possible by the generous support from:

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See related sessions from this episode

Why healthcare has challenges with patient experience and how do we change?

A patient engagement discussion with Providence Digital Innovation Group’s Sara Vaezy

A Unique Cancer Patients’ Take on Patient Experience.


View all of the content from the KLASroom Series - Traversing the Patient Experience Ecosystem.