A Unique Cancer Patients’ Take on Patient Experience

Mayo CIO and former Cleveland Clinic CIO share very personal patient experience perspectives as cancer patients themselves.


Episode 1, session 3: A Unique Cancer Patients' Take on Patient Experience

Cris Ross, Chief Information Officer, Mayo Clinic and Ed Marx, Author and Chief Digital Officer, Tech Mahindra Life Sciences share very personal perspectives as cancer patients combined with their insights as leading healthcare technology leaders. Hear as they discuss how these experiences helped them develop a framework for how patients should engage with health systems, and how care teams should respond.

In this opening episode of Traversing the Patient Experience Ecosystem, we examine reasons why patient engagement is growing in importance and dives deep into data on patients’ top priorities in healthcare engagement. We explore technology tools essential to gaining traction, and how provider organizations can better calibrate their efforts. We’ll also discuss how leading organizations are drawing from other industries for a fresh look at patient engagement through the lens of customer service.

We'll answer questions and help guide viewers relative to:

  • Why is healthcare focused on patient engagement? What drives patient experience for your organization?
  • How can providers and technology partners align patient engagement efforts to benefit the patient? How is your organization aligning strategies around patient priorities, care and technology?
  • What are the indicators of progress in improving patient experience?

This series is made possible by the generous support from:

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See related sessions from this episode

Why healthcare has challenges with patient experience and how do we change?

A patient engagement discussion with Providence Digital Innovation Group’s Sara Vaezy

A Unique Cancer Patients’ Take on Patient Experience.

To see all video presentations from the HDM KLASroom Patient Experience series, click here.

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