A patient engagement discussion with Providence Digital Innovation Group’s Sara Vaezy
HDM’s Mitchell Josephson and Sara Vaezy of Providence Innovation Group discuss why we miss on patient experience today and how Providence is innovating to get patient experience right.
Episode 1, session 2: A patient engagement with Providence Innovation Group's Sara Vaezy
HDM's Mitchell Josephson and Sara Vaezy of Providence Innovation Group discuss why we miss on patient experience today and how Providence is innovating to get patient experience right.
In this opening episode of Traversing the Patient Experience Ecosystem, we examine reasons why patient engagement is growing in importance and dives deep into data on patients’ top priorities in healthcare engagement. We explore technology tools essential to gaining traction, and how provider organizations can better calibrate their efforts. We’ll also discuss how leading organizations are drawing from other industries for a fresh look at patient engagement through the lens of customer service.
We'll answer questions and help guide viewers relative to:
- Why is healthcare focused on patient engagement? What drives patient experience for your organization?
- How can providers and technology partners align patient engagement efforts to benefit the patient? How is your organization aligning strategies around patient priorities, care and technology?
- What are the indicators of progress in improving patient experience?
This series is made possible by the generous support from:
See related sessions from this episode
To see all video presentations from the HDM KLASroom Patient Experience series, click here.