Using data to understand the full scope of patient needs

Representatives from Trinity Health, Camden Coalition and findhelp are increasing community engagement, empowering providers to utilize social determinants of health data and connecting patients to resources to improve outcomes.


Episode 4, session 3: Using Data to Understand the Full Scope of Patient Needs

Natasha Dravid, the director of clinical redesign initiatives at Camden Coalition and Jaime Dircksen, the vice president of community health and well-being at Trinity Health, joined episode 4 of the HDM KLASroom: Traversing the Patient Experience Ecosystem with Erine Gray the founder of findhelp and Jaffer Traish the chief operating officer of findhelp, for a discussion on how social determinants of health data are being used today to improve care. In this session, moderated by Health Data Management CEO Mitchell Josephson, the discussion ranges from how data is collected to how it’s deployed in real time to improve care.  

Watch this video to learn:  

  • How health systems, payers and many others are collecting and utilizing social determinants of health data to help patients get the care they need through social care programs. 
  • Tips for starting a social care program and utilizing social determinants of health data in an organization to better care for patients.
  • How to build and manage community partnerships at scale to provide the social care services that patients need. 

This series is made possible by the generous support from:

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About Episode 4 

This video was featured in Episode 4 of the HDM KLASroom: Traversing the Patient Experience Ecosystem. Episode 4, entitled, “Pioneers in Consumer Engagement,” included discussions with leaders from the Camden Coalition, Medical University of South Carolina, KLAS, Cedars-Sinai, Feedtrail, findhelp, Novant Health, Trinity Health and the University of Richmond. Sessions from this episode include:  

  • Why consumer experience is top of mind for healthcare professionals today – New KLAS research shows how patients as savvy consumers have changed their expectations for care delivery and why health systems are hiring consumer experience experts from outside of healthcare to improve patient experience.  
  • Leveraging consumer engagement best practices from outside of healthcare – patient experience experts from Cedars-Sinai, Novant Health, Feedtrail and the University of Richmond share how patient experience data can be leveraged to understand gaps in care, how experiences differ by segment and patient population and how they are beginning to tailor engagement to the individual patient.  
  • Using data to understand the full scope of patient needs – representatives from Trinity Health, Camden Coalition and findhelp are increasing community engagement, empowering providers to utilize social determinants of health data, and connecting patients to resources to improve outcomes. 
  • Why a robust patient and family-centered care program is critical to MUSC’s success – the patient experience conversation is transcending historical levels in health systems and making it a top priority for chief executives like the president of the Medical University of South Carolina. David J. Cole, MD, and other leaders from MUSC share how patients are their guiding light in multiple programs and how that focus improves outcomes. 

View all content from the KLASroom Series - Traversing the Patient Experience Ecosystem.