The difference between the total volume of business a physician or practice conducts and the percentage of business the physician/practice conducts specifically with your organization is termed “physician leakage.” That difference—big or small—impacts everything from patient outcomes to the hospital’s bottom line.

As healthcare moves toward outcome-based payments, a provider’s corps of effective and engaged physicians becomes a key to revenue growth. Keeping physician referrals “in-house” can improve continuity of care and positively impact patient outcomes. Additionally, in an increasingly competitive market, physician referrals can mean the difference between whether a provider dominates a particular market or settles in last place.

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