Healthcare organizations are under increasing pressure to deliver results. Mergers, regulatory mandates to digitize records and tie Medicare payments to outcomes, and incentives from insurers to treat more patients faster, compel healthcare providers to pay more attention to their operational side.

The shift to a focus on outcomes from the traditional fee-for-service model is forcing providers to look at aspects of the business they traditionally didn’t have to consider. For instance, patient satisfaction now matters, as people easily can go online to rate their experience with a particular doctor, clinic or hospital. A recent poll found healthcare organizations that prioritize the “consumer experience” are 60 percent more profitable.

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