10 key questions in assessing HIT consultants’ capabilities
Healthcare organizations often need outside help from a consultant who can offer expertise that internal staff may not have, says D’Arcy Guerin Gue, vice president of industry relations at Phoenix Health Systems, a consultancy. Outside experts bring objectivity, a broad frame of reference, best practice assessments, project management methodologies and knowledge transfer. When a consultant has completed the engagement, he or she should be leaving an internal staff that is ready to take over seamlessly because the consultant has trained the staff to do so, she advises. Here are 10 critical questions to ask consultant candidates.