Designing a digital-first strategy to personalize the patient journey
Jason Swaboda, Associate Director, Emerging Technologies and Health Innovation shares insights into Tampa General’s recently opened ICU “Rooms of the Future” and provides insights and advice for organizations looking to design and deploy similar technology initiatives.
Episode 2, session 2: Designing a digital-first strategy to personalize the patient journey
A modern patient engagement strategy requires technology that is not only patient-centric, but also designed to support the unique needs and workflows of the care team. Truly innovative organizations recognize the interdependencies between quality outcomes, patient satisfaction, workforce engagement, and cost reduction. In this session, KLAS Research's Emily Paxman talks with Jason Swoboda, associate director of emerging technologies and health innovation at Tampa General Hospital and Jeff Fallon, CEO at eVideon in a discussion of how hospitals are leveraging smart room technology and interactive patient platforms to lessen or eliminate gaps in care and engagement. Jason shares insights into Tampa General’s recently opened ICU “Rooms of the Future” and provides advice for organizations looking to design and deploy similar technology initiatives across their organization. Jeff addresses the necessary business imperative for hospitals and health systems to move beyond patient portals, and outlines how technology delivers information in real-time to patients, families, and care teams to truly transform the complete patient and family care experience.
Throughout this episode of the HDM KLASroom - Traversing the Patient Experience Ecosystem - we take a deeper dive into the research and experiences identifying what patients really want, while also answering the following questions:
- How are provider organizations creating more engaging patient platforms and optimizing their use to create the next generation of patient interaction?
- What are the challenges of integrating niche solutions with enterprise-wide health information systems?
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