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Patient Experience
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2022 Beyond the Rankings
HDM CLASSroom
The Patient, Provider, and Payer Conundrum
Traversing the Continuum of Care
Delighting the Healthcare Consumer
Improving the Clinician Experience
Traversing the Patient Experience Ecosystem
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"Consumer interest"
Top Results
Better Outcomes
DirectTrust, EHNAC merge to pursue info access improvement
Nov 28 22
3 min read
Bill pay
Providers seek to ease patients’ dread about paying for care
Sep 27 22
4 min read
Clinical Improvement
Patient experience is the focus of latest HDM KLASroom
Sep 15 22
3 min read
Better Outcomes
Digital customer services: It’s time for healthcare to catch up
Sep 06 22
2 min read
clinician experience
Northwell Health takes aim at patient experience
Aug 11 22
4 min read
Amazon
Amazon’s plan to buy One Medical raises concerns
Jul 27 22
6 min read
Amazon
Healthcare should follow retailers’ lead in voice recognition
Jun 20 22
4 min read
Connectivity
The ‘Matryoshka’ model for framing digital health
May 20 22
5 min read
Better Outcomes
Experts share use cases for adapting to pandemic trends
Nov 09 21
6 min read
Better Outcomes
Patient engagement efforts must rise to be an organizational priority
Oct 27 21
3 min read
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