Recently, health technology investor Malay Gandhi said, “telehealth is a runaway, unassailable trend that will become the predominant way people receive care.” If that could be the future, then why does today look so different?

One important reason: Despite the well-documented benefits of virtual access to care—improved access to providers, greater efficiency and flexibility, comparable care outcomes—hundreds of interviews with healthcare leaders reveal a common roadblock to growing a mature program: physician resistance.

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