I distinctly remember a hallway comment from a clinical leader years ago that went like this: “Edith, we need to get together next week to talk about a new system; but don’t worry, because we want one just like our current one.”

I challenged him with the thought that, if this is truly the case, then why don’t we avoid the arduous budget approval process and save our money for something else. Why was he looking for a new system if everything was working well and he did not want to use technology to achieve any better patient, staff or financial outcomes?

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