WellCare of Kentucky offers online social service platform

WellCare of Kentucky will be offering a new online program to help members find social services and get jobs.

The program, called WellCare Works, will be accessible through WellCare’s member portal and backed by a phone help line. The program is designed not only to help members find jobs, but to complete degrees or find meaningful volunteer work, executives of the Louisville, Ky.-based health plan say.

WellCare of Kentucky is part of WellCare Health Plans.

WellCare serves approximately 445,000 Medicaid members, 14,000 Medicare Advantage plan members and 33,000 Medicare Prescription Drug Plan members in Kentucky, as of March 31, the plan says.

"At WellCare, we believe in helping our members live better, healthier lives by taking an integrated, holistic approach to care and connecting them to needed programs and services—many of which go beyond just healthcare such as education, employment and social connections," says William Jones, president of WellCare of Kentucky.

According to WellCare, the program will use “unique digital platforms” to help members prepare for finding jobs, including help with developing resumes, preparing for interviews and accessing one-on-one coaching.

The platform also includes a registry of more than 485,000 social support resources, including childcare, food, housing, transportation and utility assistance—critical to achieving positive health outcomes, according to the plan.

Jones-William-CROP.jpg
WellCare Names William Jones State President, Kentucky (PRNewsFoto/WellCare Health Plans, Inc.)

The launch of WellCare Works, with its emphasis on community engagement and relief for social determinants of health, follows the health plan’s most recent recognition in that area. On June 17, Points of Light, the world's largest organization dedicated to volunteer service, named WellCare Health Plans as one of the 50 most community-minded companies in America for 2019.

The insurance company won the award based on its many 2018 philanthropic contributions, which included investing more than $1 million in the communities it serves through the WellCare Community Foundation; connecting more than 51,000 community members to nearly 195,000 social services across the country through WellCare's Community Connections program; and volunteering more than 40,000 hours.

Serving 6.3 million members and headquartered in Tampa, Fla., WellCare Health Plans focuses primarily on providing government-sponsored managed care services to families, children, seniors and individuals with complex medical needs primarily through Medicaid, Medicare Advantage and Medicare Prescription Drug Plans, as well as individuals in the Health Insurance Marketplace.

On June 24, Centene Corporation and WellCare Health Plans announced plans to merge, pending final agreements between the two companies.

For reprint and licensing requests for this article, click here.