Health system executives spend a lot time performing their due diligence before they invest in new information technology, but may end up "winging it" when it comes to considering the human factors associated with implementing that technology.
Yale University researcher Christina Yuan is studying the phenomenon around those factors, particularly the role social influence plays on user attitudes about new technology. In what may be a counterintuitive finding in her latest work, Yuan found that "super users" of new electronic health records who volunteered for their positions and who therefore felt more engaged in the process made better trainers than those who were appointed by management, even if those appointed trainers were extremely tech-savvy.
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