Urgent care is all about access and convenience: getting patients to a provider quickly, treating their medical issues and sending them home.

That is why American Family Care systematically collects and analyzes patients’ feedback about their visit to one of the urgent care chain’s more than 180 centers in 26 states. The effort is part of a larger initiative to manage the end-to-end patient experience at American Family’s urgent care centers and, thus, build repeat business.

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