The implementation of a new piece of information technology-no matter how thorough the planning-can mean serious disruption across a healthcare organization, from patient care to day-to-day operations to cash flow. Tiny oversights can turn a previously well-oiled machine into a rusty junker. By the same token, interventions that seem minor can avert disaster and bolster morale.

Keys to success include making sure the right project team is in place, the right individuals are assigned the right tasks, ready-and-willing end user support is available and new systems are thoroughly tested.

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