Sibley Memorial Hospital in Washington, D.C., has outsourced infrastructure management of its information technologies to CareTech Solutions Inc., Troy, Mich. Financial terms of the five-year contract were not disclosed.
Under the agreement, CareTech will be responsible for the 328-bed hospital's data center, servers, network, PC support and a help desk that expands to 24 hours. Fifteen technical services employees in the I.T. department have become CareTech employees with parity in salary and benefits, says Kenda Tavakoli, vice president and CIO at Sibley. About 18 I.T. staffers remain employed by the hospital and will focus on applications and interface support.
The hospital selected CareTech because of its flexibility in customizing outsourced services, Tavakoli says. She recalls an outsourcer brought into a previous hospital that had the philosophy of, "We have our recipe and this is how we will implement it at your site."
But every day a situation arises that could create a change order, and the hospital won't have to dicker with the outsourcer because small and routine changes are part of the CareTech contract, she adds. "The nickel-and-dime approach is not attractive to me."
The vendor also will provide expertise that Sibley Memorial presently doesn't have, Tavakoli says. "I can't afford a chief technology officer and I feel like I'm getting a CTO in the mix."
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