Two years ago, Beaufort (S.C.) Memorial Hospital became a beta site for new secure text messaging software, called Cortext, which was being developed by user authentication and access management software vendor Imprivata.

When the need arose to alert clinicians quickly, paging was a dying technology and not quick enough, recalls Ed Ricks, CIO at the 197-bed hospital. When a heart attack patient was being sent to the catheterization lab, pages were sent to team members, but then there were waits for callbacks that created delays in coordinating next steps. Or, when a radiology report was ready, the radiologist would call or page the appropriate physician, who would have to find a workstation to view the report.

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