When a mass casualty incident occurs such as a crime or disaster, loved ones of victims often gather at a hospital to seek information. That scenario recently played out in Orlando following the shootings at a nightclub there.

However, during those chaotic times, hospital executives may become easily confused about policies for information release, and information systems may be overwhelmed or not even come into use. It’s for these challenging times that hospitals need adequate policies and procedures to appropriately disseminate information.

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