Primary Care Providers Crucial to Patient Portal Adoption

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Integrating promotion of online patient portals into primary care visits appears to be the most effective way to increase portal usage, according to a Virginia Commonwealth University-led study published in the Annals of Family Medicine.

Researchers also found that 1 out of 3 patients aged 60-69 utilized the portals--the highest rate of any age group studied.

“While patient portals can help to engage patients in their care and even lead to improved health outcomes, getting patients online has been difficult,” said Alex Krist, M.D., associate professor in the Department of Family Medicine and Population Health, VCU School of Medicine. “However, primary care practices can effectively encourage their patients to use a portal by making promotion of the portal part of routine care.”

Critics of patient portals express concerns that online technologies might discriminate against older patients, but findings in the 60-69-year age group suggest otherwise.

“Older patients (60-69) were more likely to get online,” Krist said. “This seems like it was driven by the fact that they were more likely to have a chronic condition and more likely to have a need for health information, but it is still a finding counter to many people’s concern that older people won’t get online.”

Analyzing data from eight Virginia primary care practices, they find that integrating promotion of the portal into the office visit (via doctors and nurses) appears to be more effective at increasing usage rates than mailing invitations and other costly advertising campaigns used at large integrated systems.

Specifically, the researchers found that during the 30-month study period, 26 percent of the 112,893 patients who had an office visit created an account on the patient portal. Of patients who visited the practices in the final month, 33 percent had a new or preexisting account. The authors point out that this uptake was significantly greater than the 17 percent observed in a previously conducted efficacy trial, in which the portal was only promoted through mailings.

The study is available here.


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