Healthcare consultancy Press Ganey has introduced a new care framework the company says enables providers to translate patient experience data into categories of unmet patient needs in terms previously not addressed through traditional analysis.
"Powered by advanced analytics, Press Ganey’s new care model statistically defines and measures sources of suffering by converting CAHPS and Press Ganey measures into a single scale that represents the extent to which patient needs have not been met," company executives said. "The four components of the model--clinical excellence, operational efficiency, caring behaviors, and culture--organize and pinpoint opportunities for improvement and highlight the types of action that must be taken in order to better meet patient needs and reduce suffering."
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