Research still underway shows that congestive heart failure patients using a patient portal offered by a hospital or physician practice have higher engagement rates, lower hospitalization and readmission rates, and higher outpatient visit rates.

Use of portals is associated with 20 percent lower hospital admissions and a similar lower rate of readmissions, said Indranil Bardhan, a professor at the University of Texas at Dallas, during a session at Health Data Management’s Healthcare Analytics Symposium in Chicago.

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