The electronic health records system at 28-provider United Regional Physician Group was not working well with high levels of dissatisfaction among clinicians and staff members.

The organization retained ECG Management Consultants to evaluate its revenue cycle. The firm learned there was high turnover in the information technology department, unhappiness with the EHR implemented four years earlier, but also that the system was not to any degree being used to its full capacity, said Taraq Mazher, director at United Regional, during a session at this week’s MGMA Conference in Las Vegas.

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