CSC has launched a full-service chronic care management system that offers a technology-based approach for providers that are looking for technology to enable them to participate in the care management program developed by the Centers for Medicare and Medicaid Services last year.
The offering from CSC is based on a similar service that the company launched in the United Kingdom last year; the Falls Church, Va.-based CSC named Reliance ACO as the first adopter of the system here.
In January 2015, CMS established the CCM program to control costs and provide seniors with better long-term care for chronic conditions. The program incentivizes improved care for seniors with chronic illnesses while building the infrastructure for value-based care. Under the program, CMS reimburses the provision of non-face-to-face care to seniors who have at least two conditions that are expected to last at least 12 months, such as Alzheimer’s disease, cancer, diabetes and heart failure.
CSC developed its CCM program with Smartlink Mobile Systems of Cary, N.C., and GenerationOne of Southfield, Mich. CSC will leverage Smartlink’s platform for CCM program management and electronic medical record (EMR) agnostic coordination between providers and mobile patient communication to deliver seamless collaboration with clinics as well as ensure compliance with the program requirements.
The program enables providers to select from an array of services that can facilitate participation in the federal CCM program, including a patient outreach center; implementation of patient-centered care plans; care transition management; electronic collaboration and transmission of clinical documents, asynchronous communication and time tracking; dedicated medical assistants for each practice; behavioral engagement coaching; patient education; wellness training; community health; seamless integration and interoperability with EMRs; and enhanced mobile engagement with exception-based management.
“We selected CSC because it offers the only end-to-end CCM solution that delivers the technology, logistical and patient engagement support for meeting 100 percent of CMS guidelines,” says Mohamed Siddique, MD, president of Reliance ACO, a group of independent physicians in southeast Michigan and is not affiliated with any one medical system. “It’s scalable to meet our physicians’ needs and cost efficient, as it doesn’t require a capital investment.”
The scalable fee-based service ensures that providers’ care meets all requirements of the federal CCM program, while helping physicians and provider teams give optimal care to Medicare beneficiaries, CSC executives said.
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