Despite widespread adoption of electronic health record systems by providers, consumers continue to be frustrated by their inability to access their digital healthcare information, according to a new survey.

Under the HIPAA Privacy Rule, consumers have the right to inspect, review, and receive a copy of their medical records and billing records held by covered entities such as health plans and providers. However, a survey of more than 500 U.S. consumers planning to enroll in a 2016 health plan found that 53 percent can’t access all of their health data electronically and 60 percent indicated they are unsure or do not have all of their health data stored in EHRs.

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