When Mental Health Center of Denver first launched an illness management program, it began by sending treatment data back to the patients, detailing their progress toward recovery, using as a basis the information contained on patient and therapist surveys. Patients received reports every three months, and the therapy center hoped the additional information would spark new conversations between patients and therapists.

Later, the center added a harm reduction initiative—it included questions intended to assess patients’ risk for suicide. Their answers would alert therapists if a patient might require intervention. Over time, other behavior risk factors were added to the exercise, such as whether a patient was arrested, lost a job, had substance abuse issues, committed a violent assault, tried to commit suicide or was hospitalized.

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