Mercy Health shifts to PatientPing coordination platform

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Mercy Health, the largest delivery system in Ohio and also serving parts of Kentucky, is making a bid to improve care coordination across the enterprise.

The goal is to immediately notify physicians whenever and wherever their patients receive care in an effort to establish real-time communication on the care they are receiving.

To do that, the organization is implementing the care coordination software of PatientPing, which also will support care transitions for patients served under the Medicare Advantage and Comprehensive Primary Care Plus programs, as well as patients covered under various bundled payment programs.

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With real-time patient information available, Mercy Health will be able to take on more risk and improve its performance under value-based care programs.

Conveying that information throughout Mercy Health is not an easy task. It operates 23 hospitals, 140 skilled nursing facilities and other healthcare settings, covering 200,000 lives. Now, communication about their care will be managed via the PatientPing platform.

“At Mercy Health, our focus is to deliver high quality patient care throughout the continuum and ensure integration, follow-up, and timely care occurs with all patients whether they are in the emergency department, hospital, nursing facility or at home,” says S. Ramalingam, MD, president and chief quality officer for the organization. Mercy’s use of the platform will help to ensure that patients are getting essential follow-up care, he adds.

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