Vendor research firm KLAS Enterprises has released its annual Best in KLAS listing of health information technology vendors.

KLAS, a research and consulting firm specializing in healthcare information technology, offers ratings that measure vendor satisfaction rates of healthcare providers and professionals across the industry. It says its ratings are based on thousands of interviews with hospitals and physician practices during the past year.

Information from interviews conducted during 2018 came from more than 2,500 clinics and 4,500 hospitals, covering 750 products and services from more than 200 vendors.

KLAS rankings cover eight sectors of the U.S. healthcare market: Inpatient clinical care, ambulatory and post-acute care, financial/revenue cycle/HIM, value-based care, services & consulting, imaging systems & equipment, payer solutions and security.

“Best in KLAS is more than a ranking,” says Adam Gale, president at KLAS Research. “It is recognition of vendors committed to delivering superior solutions. It gives voice to thousands of providers and payers who are demanding better performance, usability and interoperability in healthcare technology.”

KLAS named Epic as the top overall vendor for the eighth consecutive year, also selecting it as the top overall physician practice vendor. Epic also was a category leader in two segments and received Best in KLAS awards in seven segments.

Other major winners included Optimum Health IT as top overall IT services firm with two Best of KLAS awards and a Category Leader award; and ECG won overall Best in KLAS for a healthcare management consulting firm.

Top winners among payer-focused vendors included Casenet TruCare for care management, Health Solutions Plus for claims and administration and Change Healthcare for payer quality analytics.

Also See: 8 key takeaways from the KLAS report on EMRs

GE Healthcare’s Universal Viewer, a radiology image repository, was selected as the most improved product with a 35 percent increase in its score during the past year, after the vendor promised better functionality and support. Other vendors recognized for improved performance included the NextGen electronic health record and the i.v.STATION IV solutions compounding product from Omnicell.

KLAS also has launched The Arch Collaborative, an effort to bring stakeholders together to find ways to reduce electronic health record-related physician burnout. Data is being collected to benchmark and share best practices and promote more positive cultures in hospitals and clinics. At least 23 healthcare organizations have already joined.

More information on the Arch Collaborative is available here. The complete KLAS report is available here.

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