Three electronic health records software vendors substantially separate themselves from others serving the ambulatory market for practices of 11 to 75 physicians, according to new report on customer satisfaction from KLAS Enterprises.

Epic Systems Corp. scores highest with 85.3 points out of 100, followed by athenahealth (83.5) and Greenway (81.3). The next highest is eClinicalWorks at 72.8 and the lowest of 12 products by 11 vendors is McKesson at 58.7.

Epic succeeds with consistent delivery in large hospital-based practices, athenahealth with nimble deployment and frequent updates and Greenway with good service to smaller independent practices, according to KLAS.

Allscripts (Enterprise and Professional), McKesson and Vitera (part of Greenway) have the highest percentage of unhappy customers who expect to keep their EHR, often because they lack the funds to switch.

The report, “Ambulatory EMR (11-75 Physicians): Can Any Vendor Set a High Standard?” is available at klasresearch.com/reports with a substantial discount for providers.

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