A new report from vendor research firm KLAS Enterprises looks at customer perceptions of the performance of consulting firms hired to help hospitals with clinical information systems implementations related to getting ready for economic stimulus funding.

The Orem, Utah-based company surveyed 350 providers for the report, "Getting to Stimulus Funding: Which Consultants Can Help?" Larger, full-service firms often act as the lead for major implementations, including CPOE, while smaller firms play supporting roles for smaller projects.

Three full-service firms, Affiliated Computer Services, CTG and Deloitte, virtually tied for the lead in client satisfaction, "scoring a full 10 points above the next closest firm, Accenture, which is a significant performance gap," according to KLAS.

Two firms that scored high in past surveys, Computer Sciences Corp. and IBM Corp., have fallen significantly, the report notes. "Neither firm has been able to maintain the high customer ratings once enjoyed by the healthcare focused consultancies Healthlink (acquired by IBM in 2005) and First Consulting Group (acquired by CSC in 2007)."

Several smaller firms have shown solid performance working in supportive roles or focusing on a particular vendor or product, according to the report. These include maxIT Healthcare, Vitalize Consulting Solutions, Costal Healthcare Consulting, Ingenix, Innovative Healthcare Solutions and Peer Consulting.

The report is available for purchase at klasresearch.com.

--Joseph Goedert

 

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