Few hospitals have operational computer-assisted coding systems today, but hundreds are looking at the technology or have made their selections as the ICD-10 compliance deadline nears. In a new report, vendor research firm KLAS Enterprises looks at the field and customer satisfaction rates.

KLAS, which validated 37 unique organizations live on CAC, surveyed customer perspectives of five vendors: 3M, OptumInsight, Dolbey, Precyse and Nuance. 3M and OptumInsight are very dominant, comprising 80 percent of customers out of the five companies.

But the start for their clients has been rough as they primarily haven’t yet seen significantly improved coder productivity and nearly 45 percent of surveyed clients for the two leaders don’t yet report the software having a positive impact. Clients of both leaders also suffer from rough implementations. However, 57 percent of surveyed providers with an operational CAC believe they will be more satisfied in a year and most think the technology will have an overall positive affect on their ICD-10 readiness.

Most of 3M’s CAC clients already used the vendor’s existing encoder and clinical documentation improvement offerings, while most OptumInsight clients picked the company because of its natural language processing capability after conducting a competitive bid process, KLAS says. The report, “Computer-Assisted Coding 2013: What’s the Impact?” is available at klasresearch.com/reports. The cost for providers is $980 and $13,980 for others.

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