Few hospitals have operational computer-assisted coding systems today, but hundreds are looking at the technology or have made their selections as the ICD-10 compliance deadline nears. In a new report, vendor research firm KLAS Enterprises looks at the field and customer satisfaction rates.

KLAS, which validated 37 unique organizations live on CAC, surveyed customer perspectives of five vendors: 3M, OptumInsight, Dolbey, Precyse and Nuance. 3M and OptumInsight are very dominant, comprising 80 percent of customers out of the five companies.

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