IBM and Anthem have expanded a collaboration that aims to improve the use of technologies, including artificial intelligence, to aid service to the health insurer’s customers.

The companies are building on an existing services agreement to drive Anthem’s digital transformation and provide an enhanced digital experience for the 40 million consumers it insures.

Under the expanded agreement, IBM will provide Anthem with enterprise services for its mainframe, as well as management for its data center server and storage infrastructure. In addition, IBM will work with Anthem to create an artificial intelligence environment that will enable an automated infrastructure providing digital capabilities.

“We are seeing a dynamic change in the healthcare industry, requiring us to be more agile and responsive, utilizing advanced technology like AI to drive better quality and outcomes for consumers,” says Tim Skeen, senior vice president and chief information officer for Anthem.

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“Our continued strategic partnership with IBM will help establish a stronger foundation for Anthem to respond to the changing demands in the market, deliver greater quality of services for consumers and help accelerate Anthem’s focus on leading the transformation of healthcare to create a more accessible, more affordable, more accountable healthcare system,” Skeen adds.

The two companies have worked together since 2015, implementing more than 130 bots that have automated more than 70 percent of the highest volume repetitive tasks that the insurer faces. For example, bots can identify when a server is reaching capacity to shift workloads to other underutilized servers, thus improving system availability while freeing up resources to work on higher value projects.

“The collaboration between IBM Services and Anthem has already laid the groundwork to improve healthcare processes and quality,” says Martin Jetter, senior vice president of IBM Global Technology Services. “Our latest agreement will accelerate Anthem’s growth strategy and continued leadership as one of the largest healthcare insurance companies and provide a solid path to bringing new efficiencies in driving digital transformation.”

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