A new study published online in the Journal of General Internal Medicine finds a correlation between how hospitals are rated on Facebooks five-star system and how well they performed on a widely-used measure of quality care.
We found that the hospitals in which patients were less likely to have unplanned readmissions within the 30 days after discharge had higher Facebook ratings than were those with higher readmission rates, said lead author McKinley Glover, M.D., a clinical fellow in the Massachusetts General Hospital Department of Radiology. Since user-generated social media feedback appears to be reflective of patient outcomes, hospitals and healthcare leaders should not underestimate social medias value in developing quality improvement programs.
Register or login for access to this item and much more
All Health Data Management content is archived after seven days.
Community members receive:
- All recent and archived articles
- Conference offers and updates
- A full menu of enewsletter options
- Web seminars, white papers, ebooks
Already have an account? Log In
Don't have an account? Register for Free Unlimited Access