An education session at HIMSS13 in New Orleans will walk through the basics and benefits of having a clinical help desk--separate from a hospital’s typical information technology help desk--when an enterprise electronic health records system has been implemented.

The goal is to give physicians, nurses and other clinicians their own support, getting them service quickly without having to go through multiple personnel to find the right one for the issue or question at hand, says Danielle Sun, manager of clinical systems and senior project manager at eight-hospital Detroit Medical Center.

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