Consultant Paul Keckley underwent knee surgery in December 2011, experienced significant complications, and a month later published the first of a series of articles on his experience through the health system as a patient.

The executive director at Deloitte Center for Health Solutions saw a $12,000+ bill for just the start of the journey, no emphasis on providers coordinating care and sharing information--even within a facility, slow billings with no attempts to make them remotely understandable and poor patient safety procedures. Here’s an update, presented with permission from Keckley’s weekly Health Care Reform Memo to clients:

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