BayCare app helps patients, visitors navigate in facilities

BayCare Health System is offering patients a mobile app that makes it easier for them to find their ways through publicly assessable areas of a facility.

The BayCare Compass app is available to patients and visitors for free on the Apple App Store and Google Play. The app gives maps of available hospital floors and departments and clinics, shows real-time location, offers points of interest and shows a car’s location.

A desktop app enables uses to print directions before leaving home. A Spanish version of the app is expected to launch in early 2019.

The integrated delivery system operates 15 hospitals and has a total of 190 locations, 600 providers and 46 specialties.

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“Our patients and visitors have told us they want better ways to navigate through our hospitals,” says Tim Thompson, senior vice president of information services and chief information officer. “With BayCare Compass, we can engage patients and visitors before they ever leave home.”

Other mobile services that BayCare makes available include a free mobile app to help individuals with non-urgent conditions quickly find medical services; remote monitoring of patients in rehabilitation centers or nursing homes; and telemedicine consultations via smartphones or tablets.

BayCare’s Compass program is supported by software vendor Connexient, an indoor navigation and patient engagement company.