Northwest Michigan Surgery Center in Traverse City is a busy place, averaging about 85 cases a day. That’s a lot of family and friends wondering how their patient is doing, whether at the center or elsewhere.
For those waiting at the center, there is a screen outside the cafeteria that tracks patients (first name only) through the various phases of a surgical procedure. In the past, some people would mill around near the screen, but most would stay in the waiting room, which had more comfortable chairs. The physical layout of the large waiting room wasn’t conducive for video display of information, so nurses and staff frequently were asked for updates on patients, says LoAnn Vande Leest, CEO at the center.
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