AMC Health, a telehealth services and technology provider, has released an Android-based mobile platform designed to provide untethered interactions between patients and providers.

The company is beta-testing the platform with clinical trial clients before releasing it to the hospital market. In beta tests, clinical trial patients will be given Samsung Galaxy devices to videoconference with clinicians. AMC Health plans to integrate the video and voice conferencing capabilities into its CareConsole Web portal for physicians.

AMC Health is previewing the platform at HIMSS14 by showing how the functions enable clinicians to initiate interventions when needed; for example, when values from a home monitoring system trigger an alert. “There’s a lot of pressure on providers to reduce 30-day readmissions and treat populations, and they know that vital signs and data don’t always tell the whole story,” said AMC Health Senior Vice President J. Mark McConnell during an interview at HIMSS14. “They often need to have a face-to-face conversation to assess the patient, and we have the capabilities now to do that immediately instead of scheduling an office visit when it’s too late to make a meaningful intervention.”

McConnell added that while all the stars seem to be aligned for telehealth, the industry still is adopting the technology and services slower than expected. The hardware costs are still a hurdle for some, but reimbursement issues and physician adoption also have been barriers.


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