AI creates new jobs, holds promise of reducing routine tasks

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The rapid adoption of artificial intelligence will significantly alter how many jobs are performed and how many workers are needed for various tasks, according to new research by Capgemini , a consulting and outsourcing firm.

Some 83 percent of the 993 global executives surveyed by the firm between March and June said AI has generated new roles in their organizations. Specifically, organizations are producing jobs at a senior level, with two in three jobs being created at the grade of manager or above.

Among organizations that have implemented AI at scale, 63 percent said that AI has not destroyed any jobs in their organization.

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Along with the trend toward job creation at the management level, the report provides evidence that organizations see AI as a way to reduce the time employees spend on routine and administrative tasks, enabling them to deliver more value.

The majority of respondents (71 percent) have proactively initiated up-skilling/re-skilling of employees to take advantage of their AI investments. For those that have implemented AI at scale, a vast majority say they believe that AI will make complex jobs easier (89 percent) and that intelligent machines will coexist with humans within their businesses (88 percent).

“What we really want to do is to use humans to the best of their capabilities,” said Michael Natusch, global head of AI at insurer Prudential. “AI is taking away the time humans previously spent on repetitive issues and allowing them to focus on where human intelligence can drive value—for both themselves and for customers.”

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