Six hospitals in the Sutter Health and Alameda Health System in California’s East Bay region are using a new communication tool to better identify frequent, non-urgent patients arriving in emergency departments.

The hospitals, which have joined the program in stages since March, are using PreManageED software from Collective Medical Technologies to refer these patients to social services agencies, a complex care management program or primary care physicians, among other options. Or patients may receive other forms of non-medical assistance, such as a free bus pass to return to their families, or help to access housing or nursing care.

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