KLAS Enterprises LLC has issued its 2010 Best in KLAS Awards based on customer satisfaction with health information technology vendors and consultants.

The awards are based on data from more than 17,000 interviews the Orem, Utah-based vendor research firm has conducted during the past year from thousands of hospitals and physician practices.

The complete Best in KLAS Awards report includes analysis of satisfaction scores from more than 900 software products and types of services in more than 100 market segments. In addition to Best in KLAS, the report also names "category leaders" for dozens of niche products and five professional services.

The report also ranks vendors' overall customer satisfaction, with Epic Systems Corp. the top ranked company and followed by CareFusion and 3M Health. The top-rated services firms, in order, are Hayes Management, Deloitte Consulting and CTG.

Following is the highest scoring software product and vendor in each category for the 2010 Best in KLAS rankings:

Acute Care EMR: EpicCare Inpatient from Epic Systems.

Ambulatory EMR (over 100 physicians): EpicCare Ambulatory from Epic Systems.

Ambulatory EMR (26-100 physicians): eClinicalWorks EMR from eClinicalWorks Inc.

Ambulatory EMR (6-25 physicians): PrimeSuite Chart from Greenway Medical Technologies.

Ambulatory EMR (2-5 physicians): e-MDs Chart from e-MDs Inc.

Business Intelligence/Reporting: The Diver Solution from Dimensional Insight.

Cardiology: DigiView from Digisonics.

Community HIS: Paragon from McKesson Corp.

Decision Support-Business: Sunrise EPSi Decision Support (Eclipsys) from Allscripts.

Document Management and Imaging: ChartMaxx from MedPlus.

Emergency Department: Wellsoft EDIS from Wellsoft Corp.

Enterprise Scheduling: RMS from Unibased Systems Architecture.

Financial/ERP: Pathways Financial/Materials/HR Mgmt. from McKesson Corp.

Homecare: Homecare Homebase from Homecare Homebase LP.

Laboratory: Novius Lab from Siemens.

PACS: Unity from DR Systems.

Patient Accounting/Patient Mgmt.: Resolute Hospital Billing from Epic Systems.

Pharmacy: Willow from Epic Systems.

Practice Management (over 100 physicians): Resolute/Prelude/Cadence from Epic Systems.

Practice Management (26-100 Physicians): Horizon Practice Plus from McKesson Corp.

Practice Management (6-25 physicians): PrimeSuite Practice from Greenway Medical.

Practice Management (2-5 physicians): Bill from e-MDs Inc.

Radiology: Radiant from Epic Systems.

Speech Recognition: eScription from Nuance Communications.

Surgery Management: ORMS from Unibased Systems Architecture.

The 2010 Best in KLAS Awards for professional services go to:

Application Hosting (CIS/ERP/HIS): Cerner Corp.

Claims and Clearinghouse Services: Navicure Inc.

Clinical Implementation (Principal): Deloitte Consulting.

Clinical Implementation (Supportive): Innovative Healthcare Solutions Inc.

Financial ERP Implementation: ACS.

I.T. Outsourcing (Extensive): CareTech Solutions Inc.

Planning and Assessment: Impact Advisors.

Revenue Cycle Transformation: Deloitte Consulting.

Technical Services: ACS.

Teleradiology Services: Virtual Radiologic (vRad).

Transcription Services: Webmedx.

The report, costing $500 for providers and $2,500 for others, is available at klasresearch.com/reports.

--Joseph Goedert

 

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