KLAS Enterprises LLC has issued its 2009 Best in KLAS Awards based on customer satisfaction with health information technology vendors and consultants.

The awards are based on survey data the Orem, Utah-based vendor research firm has collected during the past year from thousands of hospitals and physician practices.

The complete Best in KLAS Awards report includes analysis of satisfaction scores for hundreds of companies. In addition to Best in KLAS, the report also names "category leaders for 46 niche products and five professional services. It is available for purchase at klasresearch.com.

Following is the highest scoring product and vendor in each category for the 2009 Best in KLAS rankings:


Acute Care EMR: EpicCare Inpatient from Epic Systems Corp.

Ambulatory EMR (over 100 physicians): EpicCare Ambulatory from Epic Systems Corp.

Ambulatory EMR (26-100 physicians): eClinicalWorks EMR from eClinicalWorks Inc.

Ambulatory EMR (6-25 physicians: PrimeSuite Chart from Greenway Medical Technologies

Ambulatory EMR (2-5 physicians: PrimeSuite Chart from Greenway Medical Technologies

Cardiology: Digiview from Digisonics

Community HIS: Paragon from McKesson Corp.

Decision Support (Business): Sunrise EPSi from Eclipsys Corp.

Document Imaging & Mgmt.: ChartMaxx from MedPlus Inc.

Emergency Department: EDIS from Wellsoft Corp.

Enterprise Scheduling: RMS from Unibased Systems Architecture

Financial/ERP: Pathways Financial/Materials/HR Mgmt. from McKesson Corp.

Homecare: Horizon Homecare from McKesson Corp.

Laboratory: Novius Lab from Siemens Healthcare

PACS: Centricity PACS-IW from GE Healthcare

Patient Accounting/Mgmt.: Resolute Hospital Billing from Epic Systems Corp.

Pharmacy: Willow from Epic Systems Corp.

Practice Mgmt. (over 100 physicians): Resolute/Prelude/Cadence from Epic Systems Corp.

Practice Mgmt. (26-100 physicians): Horizon Practice Plus from McKesson Corp.

Practice Mgmt. (6-25 physicians): PrimeSuite Practice from Greenway Medical Technologies

Practice Mgmt. (2-5 physicians): athenahealth

Radiology: Radiant from Epic Systems Corp.

Speech Recognition: eScription from Nuance Communications

Surgery Mgmt.: ORMS from Unibased Systems Architecture

Professional Services

Application Hosting: Cerner Corp.

Clearinghouse: RealMed

Clinical Implementation-Principal: Affiliated Computer Services

Clinical Implementation-Supportive: Coastal Healthcare Consulting

Financial ERP Implementation: Computer Sciences Corp.

I.T. Outsourcing (Extensive): CareTech Solutions

Outsourced Transcription: Webmedx

Planning and Assessment: Impact Advisors

Revenue Cycle Transformation: Deloitte Consulting

Technical Services: Hayes Management

--Joseph Goedert

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