7 critical steps in improving clinical staff hand-offs
Communication failures were at least partly responsible for 30 percent of all malpractice claims, and resulted in 1,744 deaths and $1.7 billion in malpractice costs over five years, a 2015 study found. Widespread IT use has not solved the problem. The Joint Commission issued a Sentinel Event Alert to provide seven recommendations for hospitals and other healthcare settings to vastly improve hand-offs.
Organization leaders must commit to improvement
• Don’t just single out individual errors.
• Provide support, time and budget to hand-off improvement initiatives.