16 key factors in evaluating EHR vendor support
Healthcare organizations weigh many factors in choosing a new electronic health records system, such as the quality of specialty-specific templates, the number of clicks needed to perform an action, user friendliness, and more. Often lacking from that list is the level of support from vendors pitching an EHR product. That’s because the need for support isn’t a priority—until it’s needed. Chart Logic, an software vendor that develops products for ambulatory care providers, lists these 16 key questions to ask to fully assess support expectations.