Healthcare Learning Elevated

ICD Healthcare Network

ICD Healthcare Network

The Patient Experience Symposium – Boston, MA – September 16-18, 2024

Nurturing Progress: Planting the Seeds of Change for Patient Experience

At The Patient Experience Symposium 2024, attendees will thoroughly explore proven operational strategies, best practices, and innovative approaches to foster a human-centric healthcare ecosystem. 

Join us for an immersive opportunity focused on research, education, and practical advances to cultivate change in patient experience. Featuring leading experts and innovators in the field, this event is designed to connect, exchange, inspire, educate, and empower healthcare professionals to enact meaningful change within their organizations.

  • Communication and Trust: Cultivating empathy and strengthening communication skills to build trust, rapport, and meaningful connections among patients, families, and healthcare teams.
  • Equity and Inclusion: Promoting health equity and inclusion to enable access, enhance outcomes, and uphold the dignity and rights of all persons in the healthcare ecosystem.
  • Team Well-being and Engagement: Prioritizing staff and clinician well-being while nurturing team behaviors around communication and coordination to enhance patient experience.
  • Technology and Innovation: Harnessing the power of technology and innovation to streamline processes, improve access to care, and enhance the overall patient experience.
  • Value-Based Care and Measurement: Defining and measuring “value” by focusing on the health and experience outcomes that matter most to patients, while optimizing clinical outcomes, reducing errors, managing costs, and fostering a culture of safety and excellence.
  • ICD is dedicated to making an impact on healthcare by fostering collaboration at industry conferences. ICD aims to unite industry leaders, experts, and practitioners worldwide to address pressing healthcare challenges and opportunities. Join us on the journey at