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Customer Analytics Key to Top 10 Critical Business Success Factors
A new report from Forrester Research reveals that those organizations that best use customer data and analytics will have a major competitive edge in 2016. What does that mean for the CIO and CDO? Here are the firm’s “Top 10 Critical Success Factors” that will determine who wins and fails in the “Age of the Customer.” This slideshow originated at Information Management magazine. (Photo: Fotolia)